RogersLaura. Having reset (to default) the modem, logged back in and switched it to Bridge mode a couple days ago, seeing issues again, and now I can't log into the modem 192.168.100.1. I've found over the years that Hitron modems, or should I say, Intel modems require a reboot/restart at the very least after a firmware update, and if that doesn't produce the performance that I expect to see, then I'll run a factory reset. Tap WiFi and then tap on the network you are currently connected to. GUI was responsive until I put it into Bridge mode. So, your modem is no where near that. The DOCSIS 3.0 upstream channels are running higher than normal for this modem but well within spec. To compensate, the house is partially strucctured wiring with cat 5e - and I run a dlink -dap 1620 full bgnac and connected to the router at 1 Gb via the network cabling - depending upon the room in the upstairs or downstaits, I can get connections via 2.4 or 5 depending upon walls, doors. Internet download speeds up to 343 Mbps and upload speeds up to 131 Mbps based on your Cable provider service 4 port Gigabit Wired Router. Our house is long narrow with lots of walls. In theory, you shouldn't have to do anything after an update as the modem does its own reboot, but, in practice I've found that an additional reboot/restart is required leading up to a possible factory reset and set up from scratch. 09-18-2018 Go to Solution. That IP address will work thru the router, so, you don't have to rip your network apart to log into the modem. Select the adapter you need to find the IP address for. 07:31 PM You must be a registered user to add a comment. Gigabit Ethernet (1Gbps) for Ignite Internet 150u or higher (with CAT5e/CAT6 cable), Fast Ethernet (100Mbps) for all other packages (with CAT5e cable). Copy. When you change the wifi passphase in the modem, you have to sign onto the network once again, using the new passphrase, and you will have to do that for all of your mobile devices. - edited Is the modem response perfectly ok when its in Gateway mode? For specific information about your device, refer to the user's guide or manufacturer's support website. 10:07 AM The model number can be seen on the bottom of the modem and on the packing box. NFL RedZone, MLB Extra Innings, Latino, Movies and more! The Technicolor modem should simply be a better modem, but, the jury is still out on that idea as we've not really seen any feedback in the forum from anyone that happens to have that modem installed. The question is, what do those signal levels look like when you're seeing poor performance from the modem? 2. Now, given that I've asked you to restart the modem, the signal levels should look pretty good as a restart/reboot will temporarily clear problematic conditions unless there is something drastically wrong with your external cable and/or its connectors. If you didn't change the modem's password, then it will be the same as what you were using previously, which could be your previous wifi password. That should paste in the whole table. Then, after you log into the modem, you can always set it to a different term or phrase in the ADMIN .... MANAGEMENT tab.. 09-18-2018 The goal of the Rogers Community is to help you find answers on everything Rogers. I'd ask that specific question although I suspect that you might not get an answer. by by I'd also ask what the "OFDM/OFDMA Profile ID: 3" equates to. Sign in, Looking for Business service? bin format, perform a double click on I and click "Upload" in the VMGs web GUI. 01:34 PM, Just did a full factory reset. Smart home automation and monitored security solutions, Discover security and automation features, tips and basic instrustions, Unlimited calling in the US, Canada and Mexico, Discounted per-minute rates on international calls, Discover home phone features, tips and basic instructions, Add users and update your contact preferences, View account-related messages including emails & texts, View current & past bills, make payments, and more, Check out your services, shop for add-ons, troubleshoot equipment, and get quick access to useful product tools, Discover features, tips and basic how-to's to maximize the enjoyment of your Cox services, For Blackberry Device Software 4.6 or later, select, For Blackberry Device Software 4.5 or earlier, select, Select the network you are currently connected to from the list in the.