I will take the phone system out and put it on my LAN (losing the ability for that box to do it's own QoS for now, but oh well). Dual band, 2.4 GHz and 5 GHz. This document provides helpful information for troubleshooting Internet connection issues with the SB6141. I read the IP posting on the IP conflict and I don't think that pertains to my situation, since that describes a direct connection to the modem, not relying on DHCP to assign the IP address. 0000136549 00000 n 0000004970 00000 n 0000002793 00000 n 0000007367 00000 n Power cycle the modem by disconnecting the power cord for 10 seconds, then reconnect the power cord. I *could* take the Ooma system out and temporarily place that inside the guest network instead of between the gateway and the modem. 0000075952 00000 n 0000044046 00000 n 0000008117 00000 n I might try that, although I had the current setup with my old (old!) Sometimes I'm good for weeks, sometimes the problem recurs within days. SBG8300: Troubleshooting Internet Connection, TM822G/NA: Troubleshoot Internet Connection. If you are using one of Cogeco’s newer modems (Arris TG3452 or Hitron CODA-4589), please refer to the sticker located on the back or bottom of your equipment. Did you purchase the modem from Cox? It's not *that* complicated , especially for purposes of the way the graphs are produced. Launch a web browser, such as Internet Explorer, Firefox, or Safari. Also my issue is intermittent so that is not easily explained through IP subnet conflicts, especially since the connection to the Internet itself does not down completely, instead suffering from high packet-loss. 0000074798 00000 n 0000073300 00000 n Sometimes I'm good for weeks, sometimes the problem recurs within days. If the solutions provided in this document do not resolve the issue, please contact the cable operator. Press the paperclip in for 3 seconds, then release. 0000131560 00000 n 0000070903 00000 n Next-generation AC Wave 2 MU-MIMO modem. It’s easy to replace your modem with the Self-Install Kit we sent you. 0000072959 00000 n 0000094603 00000 n 0000005971 00000 n 0000076347 00000 n AC Wi-Fi modem. Note that this is with the network in the good state. Wireless Modem Arris Touchstone TG862 14.93 MB Cogeco Internet Welcome User Guide 1.66 MB Arris TG1672 Wireless Data Gateway User Guide 3.88 MB Cisco Wireless Residential Gateway - Model DPC3848, DPC3848V, DPC3848VM DOCSIS 3.0. Ever since I've had intermittent problems with the connection becoming very flaky, with very high packet loss until eventually nothing gets through. The gateway is actually an Ubuntu Linux server with 3 NICs. I have heard of some conflicts with routers that use specific IP schemes. 0000073391 00000 n 0000073634 00000 n 0000072126 00000 n The "solution" which works 100% of the time is to reset the modem. Wait until the Power, Receive, Send, and Online LEDs are solid. No lights on the front of the modem Electrical power problem Check the power connections on the modem. 0000074326 00000 n 0000072716 00000 n 0000002356 00000 n 0000074122 00000 n 0000072272 00000 n Ever since I've had intermittent problems with the connection becoming very flaky, with very high packet loss until eventually nothing gets through. 0000088016 00000 n 0000073488 00000 n So aside from the Ooma phone system sitting in between, it is just like a direct connect to the modem. Enter, Refresh the page at least twice to identify variations in. cable modem without issue. 0000074555 00000 n 0000151401 00000 n 0000086329 00000 n Unplug the cable modem from the AC wall outlet and wait one minute. 0000070505 00000 n 0000071100 00000 n h�b```f`������ �� Ā B�@Q�����-���,Pf��� �������-�|����z枝�ؘ��(�"�h��c�rv���p. Wait until the Power, Receive, Send, and Online LEDs are solid. Can you post your signal levels from 192.168.100.1? 0000009104 00000 n 0000060397 00000 n The modem will try to resynchronize with the Cogeco network, which can take up to 2 minutes. 0000032153 00000 n If still within the warranty period, we might be able to swap... 28LockedQAM256945000000 Hz-12.4 dBmV35.0 dB10029LockedQAM256951000000 Hz-12.4 dBmV33.7 dB0030LockedQAM256957000000 Hz-12.7 dBmV34.1 dB0. I think what is possible is the newer model has more downstream channels and your picking up interference you modem wasn't capable of connecting to before. The internals of my LAN don't even factor into this, because all the software involved in producing those is running directly on the gateway system. 0000063954 00000 n 0000071590 00000 n So the connection to the internet is not totally dead... How often do you have to reboot the modem? 0000075457 00000 n The internal side of the Ooma has a 172.35.x.x address and its own DHCP server that passes another IP in that range to the outward facing side of the gateway. 0000070041 00000 n I want to look at some settings, so tried to access the admin UI. 0000073057 00000 n I can see how problems might occur if the direct-connected system is not on the same subnet (192.168.100.x) and the mask is not set correctly. 0000002985 00000 n 0000173907 00000 n 0000008005 00000 n 0000106078 00000 n 0000143951 00000 n How do I replace my Cogeco modem? Now the problem has gotten so bad I can't even change the channel without provoking an auto-reboot. Unplug the cable modem from the AC wall outlet and wait one minute. I also run this graph on Google's DNS server with similar results. Cogeco Arris Modem -can't access config manager UI I had the Arris TG3452 modem installed, and was set to bridge mode by tech. Another 100% reproducable aspect of the problem is that once it starts happening, I can no longer access the web interface on the modem, or even ping it from within the local network. 0000071688 00000 n Verify that the SB6141 power cord is connected from the power port of the SB6141 to the power outlet. 0000006120 00000 n After the reset completes everything is completely fine until the problem inevitably comes back days or weeks later. The reset has to happen on average once every couple of weeks, but I've had to do it multiple times within a 24-hour period as well. This modem features the latest in wireless Internet technology. Offers lightning fast speeds of up to 1 Gbps. 0000074475 00000 n 0000073973 00000 n My guess would be a subnet conflict with one of the NICs but to be honest a Linux server is a bit over my head. See thread on DSLReports about it. If it's every day, have you tried bypassing the router? 656 103 I can't take the gateway system out because the problem is not predictable enough and my LAN would be down in the mean time. I have to do it enough that I put in all this ping infrastructure to keep an eye on it, as well as a networked power-strip so I can do the reset remotely (but not use the Cox website which usually doesn't work when the modem ends up in this state). Plug the cable modem into the wall outlet. Restart the computer. 0000070124 00000 n 0000076101 00000 n 0000004499 00000 n How do I replace my Cogeco modem? I might try that, although I had the current setup with my old (old!) trailer <<34053F9FC04A49B3A41CF2FBBDE4C675>]/Prev 663969/XRefStm 2793>> startxref 0 %%EOF 758 0 obj <>stream 0000081338 00000 n 192.168.1.x seems to work though. 0000003147 00000 n 0000075261 00000 n 0000075115 00000 n 0000072813 00000 n When it's in the bad state I cannot get to this page: Wow, that's a complicated setup! 0000073154 00000 n 0000073741 00000 n Factory Reset. 0000141538 00000 n 0000072373 00000 n 0000056472 00000 n Disconnect the coaxial cable from the modem. 0000074994 00000 n Disconnect the coaxial cable from the modem. How do I troubleshoot Internet connection issues with my SB6141? 0000071246 00000 n 0000071003 00000 n A few months ago my ancient modem was upgraded by Cox to an Arris CM8200A. 0000070757 00000 n The following troubleshooting steps are to be followed in sequence: With the proper setup, the Online LED should be solid green, and the Link LED should either be amber or blue. If not, I would look at your network. 0000071931 00000 n That's what makes me think it's a IP conflict, but it's odd it would happen so randomly. If this is not the behavior that the SB6141 is displaying, please refer to this table for more information regarding LED behavior. 0000072470 00000 n 0000005908 00000 n 0000071444 00000 n During the problem ping statistics to the modem were 100% packet loss, but the stats to the UCSD server were about 60% packet loss. It's very unpredictable. 0000075724 00000 n If you see signal related errors, I would look at you downstream power levels and your coaxial wiring. 0000074229 00000 n Not sure why, but it causes some kind of IP conflict. 0000007891 00000 n cable modem without issue. 0000075578 00000 n If Internet connection issues with the SB6141 arise, troubleshooting may resolve the issue, or may provide insight as to what is causing the issue.
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