Subpoenas, warrants and other court orders to produce documents, Finance, Audit and Risk Management Committee, Regulatory principles for the National Scheme, Cost Allocation Implementation Statement NSW 2020/21, Aboriginal and Torres Strait Islander Health Strategy, Aboriginal and Torres Strait Islander Health Strategy Group, Collaboration with the World Health Organization, Western Pacific Regional Network of Health Workforce Regulators, Expert Panel on Drug and Alcohol Screening, Privacy, Freedom of information and Information publication scheme, Collection statement for application for registration forms, Collection statement for application for registration forms (Medical Board), Collection statement for application for endorsement of registration forms, Collection statement for application for review of conditions or undertakings forms, Collection statement for form NOTF-00 – Notification (complaint), Collection statement for form NOCE-00 – Notification of certain events, Collection statement for form AFOI-00 – Application for freedom of information, Collection statement for online subscription forms, Our principles for dealing with complaints about AHPRA, Public Interest Disclosure (Whistleblower) Policy, Cancelled, disqualified and/or prohibited health practitioners, List of practitioners who have given an undertaking not to practise, Supporting Documentation for Graduate Applications, Professional indemnity insurance arrangements, Gender based restrictions & chaperone protocol, Accreditation agreements and terms of reference, Publishing links to tribunal and court decisions. Fax: (02) 9281 4585, Level 12, 323 Castlereagh St If you are a non-English speaker or find it easier to speak in your own language you can use the Translating and Interpreting Service to speak to someone at Ahpra. A message has been sent to your recipient's email address with a link to the content webpage. Resources and Support Services for Health Providers, Frequently Asked Questions - Health Providers, NSW Civil and Administrative Tribunal (NCAT), Cancelled or suspended health practitioners, Important COVID-19 updates for health consumers and health practitioners, Mr Edward Chen – Massage Therapist & Chinese Medicine Practitioner, Media Statement - Complaint relating to health services provided to Sam Burgess, Dr Leslie Blackstock - Medical Practitioner – Registration cancelled, Public Statement - Mr Edward Chen – Massage Therapist & Chinese Medicine Practitioner, Information in a language other than English. Please call us on 1300 419 495 or contact us online to make other arrangements. If access is declined the provider must give reasons for refusal in writing. Social media I have to attend drug or alcohol screening, AHPRA Guidelines for Mandatory Notifications, for complaints about organisations that provide health services in NSW such as a hospital or clinic, contact the, for complaints about registered health practitioners or students in states other than NSW, contact, for complaints about unregistered health practitioners contact the, for customer service or consumer complaints about issues such as requests for refunds or queries regarding billing, contact, attach copies of supporting documents or information. Choose your access option and provide our phone number (1300 419 495) when asked by the relay officer. Select a symptom, answer some questions, get advice. The office is located close to Central Station and is accessible by wheelchair. What do I need to know about your processes? Please note: Our NT office is temporarily closed, but Ahpra remains open. The Health Care Complaints Commision manages complaints about health service providers in NSW, including: such as medical practitioners, nurses and dental practitioners, such as naturopaths, massage therapists, and alternative health care providers. Medical problem? The office is located close to Central Station and is accessible by wheelchair. If your complaint is about a health practitioner or health service located outside of NSW the following links may be helpful: The Australian Health Practitioner Regulation Agency (AHPRA) is the organisation responsible for the implementation of the National Registration and Accreditation Scheme across Australia. You can lodge a complaint about the clinical care and treatment, professional behaviour or health of a registered medical practitioner in NSW. Attach it as a supporting document to the online complaint form or download this pdf version of our complaint form and email it with the signed consent form. For general enquiries and registration enquiries you can submit a query using our web enquiry form or call us (see below). What do I need to know about your processes? Translating and Interpreting service We need this so that the Health Care Complaints Commission can access material such as medical records and provide it to us when we investigate the complaint. In non-emergency situations a doctor or other health practitioner may decline to see a patient. You can talk to one of our Inquiry Officers if you have questions or need more information before you make a complaint. Please call us on 1300 419 495 or contact us online to make other arrangements. Complaint Forms. Are you making a complaint on behalf of someone else? Make a complaint about a health practitioner People providing feedback have rights and responsibilities, including: You can provide feedback about our administrative and business processes using our online form or via email at email@example.com. Toll free (NSW) 1800 043 159 From outside Australia call +61 3 9285 3010. Has AHPRA received my renewal application. The Commission has a unique and central part to play in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of the community. There is a total of 5 errors on this form, details are below. You need a signed consent form. Therefore requests for these records must be made directly with the health service provider. Visit us The Commission is unable to retrieve your health information for you, or direct a health service to provide it to you. It’s free for you to use this service, just call TIS National on 131 450 and ask them to call Ahpra on 1300 419 495. Is your complaint about a health service provided in NSW? Please refer to Engaging with AHPRA on social media for more information about the type of information we can and can’t publish publicly, as well as the rules of how to interact with us via social media. How do I request or download a Certificate of Registration? I have to attend drug or alcohol screening, Services for practitioners with conditions temporarily affected by COVID-19>, not keeping or recording important information in patient records, breaching a restriction on their registration, disclosing confidential patient information, engaging in sexual misconduct with a patient, not adequately telling you about the risks of a proposed treatment, providing health services that are excessive, unnecessary or not required, providing feedback that is reasonable, lawful and appropriate. Here’s how. Office of Fair Trading – If you are seeking a refund for faulty goods (i.e. Links to support groups and other resources. Advertising cases heard by tribunals and courts, Examples common to all regulated professions, Check your advertising: Chinese medicine examples, Check your advertising: Chiropractic examples, Check your advertising: Osteopathy examples, Forum - Responsible advertising in healthcare, National principles for clinical education during COVID-19, Make a complaint about a health practitioner. You will usually need to request access in writing and provide identification. Complaint Form - PDF; Complaint Form - HTML ... How the NSW Health Care Complaints Commission can help. Please check and try again, Recipient's email is invalid. Opening hours: Monday to Friday 9:00am – 5:00pm (Australian Eastern Standard Time). Please contact us on 1300 197 177 if you would like discuss your concerns before making a complaint. Anyone can make a complaint about a health practitioner’s health, conduct, or performance. Please call us on 1300 419 495 or contact us online to make other arrangements. In-person services: All our offices are temporarily closed to the public but our work continues. Complaints about reports for Workers Compensation and Motor Accident Injury claims. to be provided with adequate information in a timely manner. You can contact them on (012) 431 0500. Please note Australian time zone differences are applied to opening hours where daylight savings is observed. Would you like to make a complaint about AHPRA? The Commission considers complaints about health services and health practitioners in NSW. Further information for the public and health practitioners can be found here. The Commission assesses all written complaints carefully by gathering relevant information to determine the appropriate outcome. Health care fees and charges You can engage with us on twitter (@AHPRA). COVID-19: Check www.health.gov.au, your local state/territory health department’s website and our COVID-19 updates page for the latest information. Fax: (02) 9281 4585, Level 12, 323 Castlereagh St Arrange for it to be signed by the person you are making the complaint for. Please call us on 1300 419 495 or contact us online to make other arrangements. 2. Make a complaint or call 1800 043 159 Important COVID-19 updates for health consumers and health practitioners Media contact Please note: Our SA office is temporarily closed, but Ahpra remains open. You can read more about your health information here. This list outlines some of the most common types of complaints we receive: Concerns a doctor is providing unsafe clinical care and treatment, such as: misdiagnosing a condition; not providing the right treatment You can read some tips for making a complaint, or simply visit the portal to lodge your complaint online. Instructions for each are included on the forms. Medical problem? Please call us on 1300 419 495 or contact us online to make other arrangements.
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