Other schemes will not offer the same level of protection for either landlords or tenants. They analyse the case properly and rely on evidences provided by both sides. The staff were very fair in adudicating on our behalf what could have been very expensive on the loss of our initial outlay as the tenant , fist class and very thorough. Tenancy Deposit Scheme is a lifeline to tenants, and I am grateful for it. Dishonest landlords suck!! In question was a significant sum of money, with an unscrupulous landlady trying to claim many thousands beyond even the deposit, with very little evidence. Thank you to Cathy Edgar who has been a star in communication. I am grateful and really appreciate the service I have recently received from TDS team. Management need to sort this out. Thanks especially to Cathy Edgar, our case worker for all of her efforts! Do you agree with Tenancy Deposit Scheme (TDS)’s 4-star rating? Excellent company with a brilliant dispute service. She understood my point of view and was incredibly helpful and made everything pain free - Thank you !I couldn't recommend TDS enough, they're there when you need them to be. I just found a paper with TDS number among all my papers and raised a dispute in TDS right away. TDS were professional throughout our deposit dispute process and the outcome was fair. Beverley. The TDS seen through their lies and i was awarded my deposit back. Aggressive staff.It was a period where it was high call volumes and you just could not get through. Cathy Edgar was extremely helpful with our case. Extremely disappointed with the adjudicator's decision! Good afternoon Ben, thank you for your feedback. It was a pleasure dealing with Cathy Edgar of the TDS. How are my rights, as a tenant, protected? This document tells you more about how our service complaints process works and how you can complain. Absolute nonsense - these contracted companies that are outsourced by the government need to be rigorously investigated for malpractice, bias, unprofessionalism, and a general lack of knowledge in both contract and tenancy law.If we identify and landlord using TDS we will actively avoid them.I will be taking legal action, and this major issue has been reported to my local MP, with a view of getting this government contractor reviewed for their incompetences. Wafaa was incredibly fair and impartial, and responded to questions and queries at an incredible pace. Voice your opinion today and hear what 290 customers have already said. I have only had one experience with the dispute service but I must say, it was a very positive one.Our rogue landlord tried to find us a hefty dum of £500, which was totally unreasonable and inflated to suit her redecoration desires. Good morning Sue, thank you for your feedback. © 2020 Trustpilot A/S. Very helpful team at such a stressful time Wafaa O'Sullivan helped me when I didnt understand how to upload some of my images. Wafaa was incredibly fair and impartial, and responded to questions and queries at an incredible pace. Hi Robbie, thank you for leaving us a review, we are very happy that you have enjoyed your experience with TDS. The tenants moved in with a brand new kitchen, they broke one of the control knobs on the gas hob. It was absolutely not the level of service that I had expected - she far exceeded what I thought we would receive in such a process. The agents didn't respond within 14 days that they were supposed to and the TDS even allowed them more time! Directorate: Housing and Social Justice Directorate Part of: Housing ISBN: 9781787814837. I can't thank them enough. It was actually very efficient and very customer friendly, I was very pleasantly surprised. The adjudication was spot on from her and helped me to close the case with the fair analysis. The TDS seen through their lies and i was awarded my deposit back. I'd left my apartment and left everything in great condition and clean. The deposit is yours and if you've been a good and careful tenant you will be protected. Seriously, please get adjudicators that have some knowledge of the law. Great service and communication throughout the dispute. We refused to pay and it was referred to the Dispute Service who conducted a thorough, impartial and fair assessment of the outrageous claims. Hi Simon, thank you for taking the time to leave us a review. And you're helping other future tenants as well at the same time. My landlord wanted to claim more than half of my deposit showing no proof of damage. She responded promptly to emails and was clear about the process. Thanks TDS! Cannot recommend TDS highly enough! Shout out to Sandy Bastin and Jessica Oldham who understood the case and justified the fraudulent claims by the landlord. Please use this service people! Our rental property was treat like our own throughout our occupancy and we even got him a new tenant all lined up ready to go for when we moved out. Read 1 more review about Tenancy Deposit Scheme (TDS) Only the latest review will count in the company's TrustScore Advertisement. Please use this service people! They analyse the case properly and rely on evidences provided by both sides. Good value for Landlords to use direct and comforting for tenants to know that their deposit is professionally protected. They admitted the CCTV evidence had not been referenced but they said the ladder was in used condition - completely ignoring the fact that the CCTV showed the Tenant taking the ladder and returning it mangled and broken.2. When they left after 18 months, I tried to get compensation from the deposit. However, the website was easy to use and understand. MANY THANKS! She tried to bully us into another 12 months rent upfront agreement, hence we gave notice and moved out. I see that other people have faced the same issue, where the adjudicator awards half of the claim to the agent/landlord. The lettings agents put forward close to £800 of ridiculous claims that were false and misleading and cleaning charges for £70 for an unwiped ledge on a fridge and unpolished sinks (not unclean!). As a Landlord having needed TDS to be involved in a dispute only on the one occasion, I can say that my experience of TDS has been excellent. Excellent service by Cathy Edgar. TDS Charitable Foundation Annual Review 2019 - 2020. I would never have my deposit "protected" by TDS again! Thank you very much for your help TDS.For potential tenants, take the time to write a 'report/statement' and go straight to the point, give your relevant evidence, when you upload your documents, don't use commas, n°, etc...because the system on the portal might not be working properly otherwise. Her responses were thoughtful and professional, as well as personable and empathetic.
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